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 Key Information 

Contact information

We collect or use the following information to provide services and goods, including delivery:

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We collect or use the following information for the operation of customer accounts and guarantees:

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We collect or use the following information to comply with legal requirements:

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We collect or use the following personal information for dealing with queries, complaints or claims:

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   PRIVACY POLICY  

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What information we collect, use, and why;

  • Names and contact details

  • Addresses

  • Purchase or account history

  • Payment details (including card or bank information for transfers and direct debits)

  • Account information

  • Information relating to compliments or complaints

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  • Names and contact details

  • Addresses

  • Payment details (including card or bank information for transfers and direct debits)

  • Information used for security purposes

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  • Name

  • Contact information

  • Health and safety information

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  • Names and contact details

  • Address

  • Payment details

  • Account information

  • Purchase or service history

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Our lawful bases for collecting or using personal information to provide services and goods, the operation of customer accounts , legal requirements, dealing with queries, complaints or claims are:

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  •  Consent - we have permission from you after we gave you all the relevant information. we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  •  Legal obligation  – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

  •  Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • To share with a third party to deliver goods to the relevant person and address

    • The goods ordered and paid for arrive at the correct address

    • The person who places an order and their name arrives at the correct destination

    • The correct details are entered so any complaints can be dealt with , and the correct person is notified

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The information provided on our website is not intended for distribution to or use by any person that would be contrary to law or regulation.

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Intellectual property – we are the owners, has permission, free to use intellectual property rights (website design, audio, video, text, photographs, graphics, logo’s, content with personal and commercial use.

If you wish to use any content please address your request on our contact form. If permission is granted, please reference us as your source. Please submit any questions, comments, suggestions, ideas, feedback, or other information by contacting us directly by using the contact form.

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Contributions; we may invite you to chat, contribute to, participate in belongs, message boards, online forums, other functionality where you may create, submit, post, display, transmit, publish, distribute, broadcast content and materials on our website – including text, writing, video, audio, photograph, graphics, comments, reviews, rating suggestions, personal information that is publicly posted shall also be treated as a contribution.

When you post contributions, you grant us permission and licence to use your contribution in any purpose, i.e. advertising, commercial, display, reproduce, publish etc.

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You are responsible for what you post or upload and confirm that you have read and agree to our prohibited activities; will no post, send, publish, upload any contribution that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threating to any person or group, sexually explicit, false, inaccurate, deceitful or misleading.

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We may remove or edit your content:  although we have no obligation to monitor any contributions, we shall have the right to remove, edit any contributions at any time without notice, we may also suspend or disable your account and report you to the authorities.

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User representations  – by using the services, you represent and warrant that

  • All registration information you submit will be true, accurate, current and complete.

  • You will update information as necessary

  • You have legal capacity and will agree to comply to our terms

  • You are not a minor or under age of 16

  • Will not access our service through automated or non-human means, i.e. bots, script etc.

  • Will not use our services for any illegal or unauthorised purpose.

  • Will not violate any applicable law or regulation.

  • If you provide any information that is untrue, inaccurate, not current, incomplete – we have the right to suspend or terminate your account and refuse any or all current or future use of our services.

 

You may be required to register to use our services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine if the username is inappropriate, obscene, otherwise objectionable.

 

Products – we make every effort to display as accurately as possible the colours, features, specifications, and details of the product available on the services. However, we do not guarantee that the colours, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colours and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

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Purchases and payment: we accept the following forms of payment – Visa, Mastercard.

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in British pounds.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorise us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

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Subscriptions Billing and renewal – your subscription will continue and automatically renew unless cancelled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. The length of your billing cycle is annual.

Cancellation – you can cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid term. if you have any questions or are unsatisfied with our service, please complete a contact form.

We may, from time to time, make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law.

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Return policyplease see our return policy below prior to making any purchases.

  • Products without quality-related problems (excluding those made to measure) can be returned via the returning address or complete contact form.

  • Return costs are your responsibility. We strongly recommend that you use a trackable method to mail your return.

  • We do not accept returns on products that have already been used.

  • All returns must be postmarked within [14] days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

  • After receiving your return and inspecting the condition of your item, we will process your [return] or [exchange].

  • Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

 

Reviews – we may provide you areas on the services to leave reviews or rating. When posting a review, you must comply with the following criteria –

  • You should have first-hand experience with the person/entity being reviewed, your reviews should not contain offensive profanity, or abusive, racist, offensive or hateful language.

  • Your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, martial status, sexual orientation, or disability.

  • Your review should not contact references to illegal activity.

  • You should not be affiliated with competitors if posting negative reviews.

  • You should not make any conclusions as to the legality of conduct.

  • You may not post any false or misleading statements.

  • You may not organise a campaign encouraging others to post reviews, whether positive or negative.

 

We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us. We do not assume liability for any reviews or for any claims, liabilities or losses resulting from any reviews.

Third party websites and content – the services may contain (or you may be sent via the site) links to other websites, articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties. Such third parties websites and content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, we are no responsible for any third party website or content accessed through the services – including content, accuracy, offensiveness, opinions, reliability, privacy practices, policies, permitting, installation content foes not imply approval or endorsement thereof by us.

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Service management – we reserve the right, but not the obligation to monitor the service for violations of legal terms, take appropriate legal action against anyone who violates the law or these legal terms – without limitation, reporting such user to law enforcement authorities. Remove contributions and disable all files or content.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, fake or borrowed name, name of any third party, even if you may be acting on behalf of the third party.

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We serve the right to change, modify, or remove the contents of the services at any time or for any reason at our sole discretion without notice. We have no obligation to update any information on our service. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the services.

We cannot guarantee the service to be availability at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the services, resulting in interruptions, delays, or errors. You agree that we have no liability whatsoever for nay loss, damage, or inconvenience caused by your inability to access or use our services during any downtime or discontinuance of the services.

These legal terms are governed by and interpreted following the laws of the United Kingdom, and the use of United Nations Conventions of Contracts for the international sales of goods is expressly excluded.

 

Dispute resolution – informal negotiations – to expedite resolution and control the cost of any dispute, controversy, or claim related to these legal terms, brought by either you or us, the parties agree to first attempt to negotiate any dispute (except those Disputes expressly provided below) informally for at least fourteen (14_ days before initiating arbitration – commence upon written notice from on party to the other party.

 

Disclaimer - The services are provided on an as-is and as-available basis. You agree that your use of the services will be at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the services and your use – including without limitation, the implied warranties of merchantability, fitness for a particular purpose, non-infringement. We will assume no liability or responsibility for any erros, mistakes, or inaccurancies of content and materials, personal injury or property damage, of any nature whatsoever resulting from your access to and use of the services, any unauthorised access to or use of our secure servers and/or any and all personal information and/or financial information stored, anu interruption or cessation of transmissions to or from the service, any bugs, viruses, trojan horses or the like which may be transmitted, or made available via our services.

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In no event will we be liable to you or any third party for any direct/ indirect damages, lost profit, lost revenue, loss of data or other damages arising from your use of the services – even if we have been advised of the possibility of such damages.

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You agree to defend, indemnify, and hold us harmless including third parities – from and against any loss, damage, liability, claim or demand – including reasonable attorney’s fees and expenses – made by any third party due to or arising out of – your contributions, use of service, breach of legal terms, any breach of your representations and warranties set forth in the legal terms, your violation of the rights of a third party – including but not limited to intellectual property or rights, any overt harmful act towards any other user of the services with whom you contacted via the services.

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Communication consent - Visiting the services, sending us emails, completing online forms constitute electronic communications – you consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communication we provide to you electronically via email and on our services – satisfy any legal requirement that such communication be in writing. You hereby agree to the use of electronic signatures, contracts, orders, and other records, electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the services.

 Terms & Conditions 

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